WHERE IS MY ORDER?
If your order didn’t arrive when you expected, you can use order tracking to help find out where it is.
Your tracking code will be shown in your order despatch email.
If the parcel has not arrived 5 days after you had expected it to, please contact us.
WHAT IF YOUR ORDER DOESN’T ARRIVE WHEN YOU EXPECT?
If your order is more than 5 working days overdue, please contact us.
WHAT DO YIWA PARCELS LOOK LIKE?
We value your privacy and pay attention to the packaging, so no one knows what’s inside.
CAN I USE PO BOX AS THE SHIPPING ADDRESS OR BILLING ADDRESS？
We don’t accept PO.box(including FPO or APO) as the shipping address, because the Express can’t delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.
CAN I RECEIVE THE PARCEL ON SATURDAY OR SUNDAY?
Express delivery is off on weekends. If the package has arrived in your city, you can go to the local location to collect it
CAN YOU PROVIDE THE OVERNIGHT SHIPPING SERVICE?
Sorry for that, we don’t have the overnight service.
WHAT ARE THE SHIPPING COSTS AND OPTIONS?
Shipping cost: Most of our products are free of shipping cost.
